Final charges are either for repairs completed OR for diagnostics (where no repair is done) not both.
Diagnostics fees are typically charged when our estimate for the cost of repairs exceeds the economic value of the device, and the customer declines our estimate.
Desktop Computers and Laptops:.....................................................$40.00
Mac and Apple family of Computers and Laptops:….…....….......$60.00
All other Handheld Devices:.................................................................$25.00
Upon completion of diagnostics, if the repair cost does not exceed $79.95 (before tax) we will proceed with the repairs without providing an estimate. If our estimate exceeds $79.95, we will call you with our estimate for your approvel before proceeding with the repair.
Repairs of most readily identifiable problems are typically completed in 1 hour. Often we are able to deliver even more quickly,. However, actual repair times will vary depending on service volume flows.
Sometimes, after repairing the obvious and identified first problem, another problem, not apparent because of the first, surfaces. For example after replacing a screen you might find that the keyboard or the WiFi signal does not respond. This was not obvious to either the customer or ourselves, since nothing could be viewed on the screen. This is often the result of a device having sustained a knock, hit or drop. In such "secondary problem" situations we will give you a repair estimate for the second problem when it has been discovered/identified. If the total repair charges for the two problems exceed your budget, we would be happy remove our original part (i.e. undoing our first repair), reassemble the device and return it to you. We would charge you a diagnostics fee of $25 for our efforts and time.
Mainboard as Secondary Problem
Another "secondary problem" might involve a damaged mainboard, for example after repairing the charging port, we discover that the main board has also sustained a failure due to being dropped or knocked, etc. When this is discovered, we will request more time to troubleshoot the problem.
If we find that the mainboard can be repaired we will give you a call with an estimate for your approval. If the mainboard is damaged to an extent which makes a cost-effective repair impossible, we will advise you not to proceed with any further repairs, assemble the device and return it to you. Diagnostics fees will apply.
There are times when the problem is ambiguous and not readily identifiable. Under these circumstances we would perform a diagnostics which might take from 30 minutes to 3 days (and we will advise you accordingly before accepting the device for repair). Upon completion of diagnostics, we will proceed with the repairs if the cost does NOT EXCEED $79. If the costs exceed $79 we will call you with our time and cost estimates. We will proceed with the repairs upon obtaining your concurrence. If the estimates are unacceptable, we will reassemble the device and return it to you. Diagnostics fees will apply, compensating us for our efforts.
We provide an estimate over the phone, email, or in person, We provide an estimate over the phone, email, or in person, when the problem to be repaired is identified by you. If brought into the store without prior communication, in some cases we can provide an estimate after eye-balling the device for a minute or so. For example, the screen on the iPhone is cracked or the charging port on a Blackberry 8800 is broken, etc.
Most repairs can be completed within an hour. Where the cause of the symptom(s) is not immediately determinable, diagnostics times will vary -- (typically a few hours or overnight).
The process is the same as for the Smartphones, except the diagnostics typically takes up to a day before we call you with a repair estimate. Upon acceptance of our estimates the repairs are typically completed within the same, or the next day. If the estimates are not accepted, we charge a diagnostics fee of $40 for our efforts and time, before returning your laptop/desktop. Typical turnaround time for diagnostics and follow up repairs is less than 8 hours.
Secondary Problems A typical “secondary problem” for computers: a broken power jack is replaced, and a main board failure is discovered subsequently. Where, after having completed a repair, we discover a secondary problem which renders the repair not cost-effective, we would remove any parts installed to undo the repairs completed (where possible), re-assemble the computer and charge the standard diagnostics fee.
We do not have access to new mainboards from the original manufacturers since we are not the authorized service centre for any vendors/brands/OEMs.
We do not carry any mainboards in our inventory, and would be willing to source used/refurbished motherboards in the open marketplace (ie. eBay, Kijiji, etc on the internet) upon user request and after obtaining a deposit in advance. Sourcing mainboards can take from 2 to 4 weeks, and can cost from $200 to $500 (including parts and labor). Also, we do not warranty these used/refurbished mainboards, since these are sourced from anonymous third party sellers.
However, if you'd like to provide us with your own mainboard, we would be happy to replace it while charging you for our repair labor charge. Again, we cannot warranty the outcome of this, since we cannot warranty a part that we have not sourced ourselves.
Bottom Line: Unless the mainboard can be repaired (see below), we advise against replacing them. If replacing is necessary, we suggest that you contact the manufacturer of the computer/laptop.
See Warranty Disclaimer
If we find that the mainboard can be cost-effectively repaired, we can attempt to perform the repair. We generally need anywhere from 1 to 10 days to complete the repair, depending on the complexity.
For liquid-damaged devices, we do undertake cleaning of the main board upon customer request. If the main board can be reliably cleaned and we think the device can potentially be saved, we proceed to provide an estimate for repair. No warranties are offered for repairs on a liquid-damaged device. Please read our comments on the subject before bringing the device in.
In rare cases, when the device is displaying intermittent problems and the cause of the problems is a failing mainboard, performing repairs on such board can render the device completely unusable. This is because mainboards, being machine-built and assembled at the manufacturer's factory, have become very sophisticated over the years, and not all manual repairs can be performed perfectly replicating factory conditions. We will appraise you of this risk of complete failure, when calling you with our estimate to seek your consent.
Repairs performed will carry a 60 day warranty on workmanship & replaced parts. (Batteries – 30 Days)
We charge only after repairs have been completed. We require customers to test their repaired products before paying for the services to ensure that all expected and agreed issues have been addressed and that all after-service warranty requirements are met. Our job is not finished until you are happy with the outcome.
Warranty coverage is limited to issues directly related to the labour and/or parts involved in the services we performed, and does not cover physical damage, or issues arising from product misuse, or peripheral issues arising immediately or afterwards, or any issues arising as a result of cascading failure(i.e. A damaged charging port on a Blackberry is replaced and it is discovered 3 days later that there is a degradation (reduction) in cellular signal strength, or the LCD backlight fails within a few hours).
Any follow-up repairs will be diagnosed and assessed by our technicians. If our diagnostics indicate that the problems are a result of errors of commission or omission on the part of the customer, or do not directly relate to our already-completed repairs, we will provide you with a repair estimate.
Our diagnostics and estimates will be final and non-negotiable.
IMPORTANT: Although we take every effort to safeguard customer data, we will not be liable for data loss under any circumstances - including circumstances arising in association with or as a result of our actions during handling, repair procedure or otherwise.
It is strongly recommended that you backup all of your important data before bringing products in for servicing.
All devices must be picked up within 30 days after we have called to notify you that the repair has been completed. We will follow up our phone call request with an email after 30 days.
If the phone call and our email remain unacknowledged and the devices are not claimed/picked up, we will proceed to dispose of the device with our recyclers. You will continue to owe us for any and all outstanding charges.
These terms are subject to change at any time at our sole discretion.
60 Days Parts and Labour Warranty on all Repairs
(30 Day Warranty on Batteries)
Now Serving Our Customers From 2 Locations
33 City Centre Dr Suite 142,
(Across / Opposite Square One)
L5B 2N5 905 897 9860